Customer Reviews

“VERY nice and professional people they know what they are doing.”

“Always had good customer service. I've been a customer for over 10 years.”

“Trusted name in pool supplies.”

“Excellent service!”

“Fabulous staff. Very knowledgeable and solves all of our pool and spa needs!”

“Best pool place in Kingsport! They make owning a pool easy. Free testing and they have everything we need at reasonable prices.”

“After an awful experience with another local pool place, we came here, good people to work with they did what they said they would do, very helpful! Would highly recommend!”

“There was a small misunderstanding when opening my pool and they worked hard and diligently to fix it. The owner even took time out of her morning before the store opened to come to my home when I could be home to fix the issue. I'm very pleased with my experiences with them. They care about their customers and take time to show it.”

“Everyone is nice and very knowledgeable about pools and spas. They are able to check a sample of your water and tell you what you need to add to keep your water clean and clear.”

“We stopped in at Pool & Spa World after going separate ways with another local company that gave us horrid service. We met up with Leslie and she spent about 30 minutes with us to give us the necessary knowledge and materials we would need to maintain our pool for ourselves. She was very thorough and provided literature with instructions on the things she was telling us. We left there satisfied and more confident about self maintaining our pool. They gained a returning customer and future promotion.”

“Great selection and price. We were able to talk to the salesperson and explain our needs to get the hot tub we wanted. We haven't had the spa delivered yet due to issues on our end. Will update at the time of delivery.”

“GREAT customer service!...And my pool is crystal clear after taking in my water samples and following instructions these awesome friendly folks gave me.”

“I love this place, everyone is always so nice and helpful. Leslie is so sweet and nice and she went out of her way to help us when we had a bad deal elsewhere. Thank you so much pool and spa world! We will be in tomorrow to discuss more business with you all.”

“Always provided my family with outstanding service, with friendly staff that don't know what "going the extra mile" means, because the extra mile is simply the standard of service there!”

“We recently moved to area and the customer service has been great! They always have in stock what I need at reasonable prices! The best advice I've received: "Shock & Floc!"”

“We had a 15x30 above ground put in this year,we love it.Thank you very much.”

“Can't say thank you enough! Very pleased! Great customer service and product!”

“Great people, great store, great pools, need I say more!”